Shipping and Delivery

Delivery Time


We will provide free shipping and express shipping these 2 shipping ways.
For free shipping, we will ship in standard International courier，such as DHL,FEDEX,UPS etc..Here are the popular country of Standard shipping and Express shipping.

Standard & Expedited Shipping

Countries Standard Time Express Time Shipping Fee TAX/VAT
United States About 7-15 Working Days About 7 Working Days Free No TAX/No VAT
Canada About 7-15 Working Days About 7 Working Days Free No TAX/No VAT
Australia About 7-15 Working Days About 7 Working Days Free No TAX/No VAT
New Zealand About 7-15 Working Days About 7 Working Days Free No TAX/No VAT
United Kindom About 7-15 Working Days About 7 Working Days Free No TAX/No VAT
Ireland About 7-15 Working Days About 7 Working Days Free No TAX/No VAT
Germany About 7-15 Working Days About 7 Working Days Free No TAX/No VAT
France About 7-15 Working Days About 7 Working Days Free No TAX/No VAT
Other EU Countries About 7-21 Working Days About 7 Working Days Free  No TAX/No VAT
Middle East Countries About 7-21 Working Days About 7 Working Days Free No TAX/No VAT
Southeast Asian Counries About 7-21 Working Days About 7 Working Days Free No TAX/No VAT
Hong Kong/Taiwan/Japan About 7 Working Days About 4 Working Days Free No TAX/No VAT
Rest of the World About 14-28 Working days About 14 Working days Free No TAX/No VAT

Note:They are estimated according to the delivery time of historical orders.

Shipping Methods

In Airwheel Suitcase Store, we will provide free shipping and express shipping these 2 shipping ways.And express shipping will be paid more $75.99 as expedited shipping fee.(Please note that this policy only applies to items purchased from airwheelsuitcase.com)

Order Processing

  • Before shipping, we will take 1-3 working days to process your order(Public Holidays/ Weekends excluded).It will depend on the actual situation.
  • In addition,if your shipping address is not safe and your order is marked as a risk, your process time will be delayed.We need to check your credit information if it is safe.We may require proof of identification for the billing information received.

 

    Shipping Details

    • You will receive shipping confirmation after the package has been shipped by email notification.
    • Besides,shipping details will be sent out in 1-7 working days after your shipping confirmation.

     

    Tracking Order

    • We recommend that you register an account on our website to keep track of your order.
    • Please click here and check the package.It may delay 1-3 days to sync the shipping details before uploading to the internet.

     

      Notification

      • If you would like to cancel or change your order, please contact us within five hours of submitting your order. 
      • If you do not live in a secure location please be wise about the shipping method you chose as standard mail couriers will not require a signature and packages will be left and any "secure" location deems fit to the mail carrier.
      • We are not responsible for the incorrect address filled in by the customer. Please note that the address could not be modified if the item has already shipped.
      • A restocking fee will be charged if you do not claim your item and it is returned. The charge will be 10% of the total charge per item.

       

        Contact Information